Shipping Policy

Shipping Policy

Effective Date: May 28, 2024

At FlossJet™, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the shipping options, costs, and timeframes for deliveries to the USA and Europe.

1. Shipping to the USA

Shipping Options and Costs:

  • Standard Shipping: Free on all orders over $50. For orders under $50, a flat rate of $5.00 applies.
  • Expedited Shipping: Available for a flat rate of $15.00.

Delivery Timeframes:

  • Standard Shipping: Typically 5-7 business days.
  • Expedited Shipping: Typically 2-3 business days.

Order Processing:

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping to Europe

Shipping Options and Costs:

  • Standard Shipping: Free on all orders over €50. For orders under €50, a flat rate of €7.00 applies.
  • Expedited Shipping: Available for a flat rate of €20.00.

Delivery Timeframes:

  • Standard Shipping: Typically 7-10 business days.
  • Expedited Shipping: Typically 3-5 business days.

Order Processing:

  • Orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order:

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information.

3. Customs and Duties (Europe Only)

  • International orders to Europe may be subject to customs duties and taxes, which are the responsibility of the customer.
  • These charges vary by country and are not included in the shipping cost. Please check with your local customs office for more information on potential charges.

4. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Delivery times are estimated and may be affected by factors outside our control, such as customs processing times for international orders or carrier delays.

5. Order Tracking and Support

  • If you have any questions about your order status or need assistance with tracking your shipment, please contact our Customer Support team at support@flossjet.com.

6. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us immediately at support@flossjet.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Thank you for choosing FlossJet™. We are committed to providing you with reliable shipping services and the best possible customer experience. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.