Return & Refund Policy

Return and Refund Policy

Effective Date: May 28, 2024

At BOND™, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to address your concerns.

1. Returns

Eligibility:

  • Products must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Proof of purchase, such as an order confirmation or receipt, is required for all returns.

Return Process:

  • Contact our Customer Support team at returns@bond-collection.com to initiate a return. Please provide your order number and reason for the return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  • Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  • Clearly write the RMA number on the outside of the package.

Shipping Costs:

  • Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds and Cancellation.

  • We can only refund in case product is defective at arrival.
  • 6 hours after placing, order is not eligible for cancellation or refund.

Processing:

  • Once we receive and inspect your return, we will notify you via email of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

Non-Refundable Items:

  • Shipping costs are non-refundable.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at hi@bond-collection.com.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same model, contact us at hi@bond-collection.com

4. Defective or Damaged Products

  • If you received a defective or damaged product, please contact us within 7 days of receiving the item at hi@bond-collection.com with details and photos of the defect or damage. We will arrange for a replacement or refund, including return shipping costs.

5. Contact Us

  • For any questions regarding returns, refunds, or exchanges, please contact our Customer Support team at hi@bond-collection.com. We are here to assist you and ensure your satisfaction with BOND™.

Thank you for choosing BOND™. Your satisfaction is our priority, and we are committed to providing you with the best possible experience.